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RagTag care
Returns &
Exchanges
Shopping should feel simple. If something is not right with your order, we’re here to make it right.Start a requestOur promise to you
Clear, fair and made for real life.
You can request a return or exchange within 7 days of delivery. We’ll guide you through every step.
77-day windowRequest help within 7 days of delivery.
✓Easy supportSend your order number and a few details.
↺Fair resolutionExchange, replacement or refund where appropriate.
How it works
Three simple steps
We review it
Our team confirms the next step and return instructions.
We make it right
After inspection, we arrange an exchange, replacement or refund.
The details
Our Return & Exchange Policy
We’ve kept this policy straightforward so you know exactly what to expect.
What can be returned or exchanged?
Items must be unused, unwashed, unopened, and in their original condition with original packaging, tags and proof of purchase. All returned items are inspected once received.
What if my order is damaged, defective or incorrect?
Please contact us within 7 days with your order number and clear photos or a short video. Once verified, RagTag will arrange an appropriate replacement, exchange or full refund. RagTag covers relevant return or replacement delivery costs where the issue is ours.
What if I have changed my mind?
Eligible unused items may be exchanged or issued as store credit within 7 days of delivery. For change-of-mind requests, the customer pays the return courier cost and original delivery charges are not refundable.
Hygiene-sensitive products
For hygiene and safety, wipes, towels and similar personal or hygiene-sensitive items can only be returned if sealed and unopened, except where an item is damaged, defective, incomplete or incorrectly delivered.
When will I receive my refund?
After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are processed within 7 working days after inspection, through the original payment method where possible or another agreed method.
What cannot be returned?
Used, washed, opened or altered goods; items without original packaging or proof of purchase; items damaged after delivery through misuse; and clearly marked sale or clearance products are not eligible, unless they arrived damaged, defective, incomplete or incorrect.
Need a hand?
We’re here to help.
Not sure whether your item is eligible? Send us a message and our team will get back to you within 24 hours.
hello@ragtag.pkStart a request
Request a return or exchange
Complete this form and we’ll reply with the next step.